Delivery & Returns

Delivery Charges
£9.50 Standard Delivery
£19.50 Outsize items (i.e. tall floor lamps from 200cm)
All orders over £300 qualify for FREE SHIPPING
   
Delivery Provider & Tracking
All our lamps are shipped with Parcelforce Express 24 hour delivery. 
We will send your tracking details via email, allowing you to track your delivery directly on www.parcelforce.com and if you provide a mobile number when you place your order, we will register you for text message updates on the day of delivery, including an estimated arrival time.
If you need any assistance, you can also contact us on orders@collectiviste.com and we will be happy to track your order for you.
   
Delivery Timings
We deliver every week from Tuesday to Friday only.
 
If you order before 10am Monday - Thursday, we will aim for next day delivery.
All weekend orders (including Friday) will be processed on Monday and delivered Tuesday. 
 
You are also welcome to nominate a preferred delivery date (it must be Tuesday-Friday). Simply add it into the order notes at checkout.
   
Collectiviste Lighting Returns
Easy Returns

We are happy to arrange collection of any unused items within 30 days of your original delivery date. Just drop us an email requesting collection to orders@collectiviste.com or contact us via our live chat.

It is your responsibility to take care of the products and ensure they returned in the original packaging and in saleable condition. Please note, you will be required to cover the cost of return carriage. This will be the same as the cost of Standard Delivery. Once we receive the goods, we will process your choice of refund or exchange.

Please notify us within 48 hours of delivery if your order is damaged or there are any discrepancies. If a return is required as a result of our error there will be no collection charge. You can contact us by email orders@collectiviste.com or via our direct chat. Our collection days are Monday to Thursday at the UK address of your choosing.